Commutation.app — Terms of Service

1. Acceptance of These Terms

1.1.These Terms of Service (“Terms”) are a binding agreement between you and Commutation.app, a product and service of ParaProServices, LLC( “Commutation.app,” “we,” “us,” or “our”), governing your access to and use of the website located at commutation.app, our applications, tools, reports, and related services (collectively, the “Service”).

1.2. By creating an account, purchasing a credit, or otherwise accessing or using the Service, you accept these Terms. If you do not agree to these Terms, do not use the Service.

1.3. Eligibility. You must be at least 18 years old and able to form a binding contract to use the Service.

1.4. Acting for an applicant. Many users prepare materials for a family member or client who is incarcerated. If you use the Service on behalf of another person (the “Applicant”), you represent and warrant that you have that person’s authorization (or other lawful authority) to submit their information and prepare materials relating to their clemency matter, and “you” in these Terms includes the Applicant where the context requires.

1.5. Professional users. If you are an attorney or other professional using the Service in connection with a client’s matter (“Professional User”), Section 7.4 (White-Label / Professional Mode) applies to you in addition to the rest of these Terms, and you are solely responsible for your own compliance with the rules of professional conduct of your jurisdiction.

2. What the Service Is — and What It Is Not

2.1. Self-help software, not a law firm. The Service provides general legal information, document assembly and organization tools, structured formatting of clemency application materials (including Oklahoma commutation applications), and data-driven reports (such as sentencing-comparison reports) built from publicly available government records.

2.2. No attorney-client relationship. Your use of the Service, including any interaction with AI-assisted drafting features, does not create an attorney-client relationship between you and Commutation.app or anyone associated with it. Communications with the Service are not protected by attorney-client privilege by virtue of these Terms or your use of the Service.

2.3. Your documents, your decisions. The Service produces draftsand informational materials based on the information you supply and on public records. You (or a licensed attorney you engage) are solely responsible for reviewing, verifying, correcting, approving, signing, and filing any document before it is submitted to any court, board, agency, or other body. The Service does not select legal strategies for you, does not apply the law to your specific circumstances as a substitute for a lawyer’s judgment, and does not file anything on your behalf.

2.4. Consult a lawyer. Clemency matters can be legally and factually complex, and mistakes can be hard to undo. We strongly encourage every user to have all materials reviewed by a licensed attorney before filing. General information about the clemency process is not a substitute for advice about your specific situation.

2.5. No government affiliation. Commutation.app is not affiliated with, endorsed by, or acting for the State of Oklahoma, the Oklahoma Pardon and Parole Board, the Oklahoma Department of Corrections, any court, or any other government body.

3. Accounts

3.1. To use most features you must create an account. You agree to provide accurate, current, and complete information and to keep it updated.

3.2. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately through our contact form of any unauthorized use.

3.3. One person may not maintain multiple accounts for the purpose of evading limits, suspensions, or these Terms.

4. Credits, Payments, and Refunds

4.1. Flat-rate credit model. The Service is sold on a one-time, flat-rate credit basis: one (1) credit corresponds to one (1) complete product (for example, one commutation application package or one report), as described on the purchase page at the time of purchase. Credits are not a subscription; there are no recurring charges, renewal fees, or usage quotas associated with a credit beyond the product it purchases.

4.2. Payment processing. Payments are processed by our third-party payment processor (currently Stripe). We do not store or have access to your full card number, CVV, or expiration date.

4.3. Delivery and refunds. Because each credit is redeemed for a digitally delivered, AI-assisted product that is generated on demand, a credit is non-refundable once the product it purchased has been generated and delivered. If a product fails to generate due to a system error, we will, at your election, restore the credit or issue a full refund of the amount paid for that credit — contact us through our contact form within thirty (30) days of the failed purchase.

4.4. Unused credits. Purchased but unredeemed credits are refundable on request within thirty (30) days of purchase. After thirty (30) days, unredeemed credits do not expire but are non-refundable, except where applicable law requires otherwise.

4.5. Disputes. If you believe a charge is incorrect, contact us before initiating a chargeback so we can resolve it promptly.

4.6. Price changes. Prices are as displayed at the time of purchase. We may change prices prospectively at any time; changes do not affect credits already purchased.

5. Intellectual Property Ownership

5.1. What we own.As between you and us, Commutation.app owns all right, title, and interest in and to the Service, including: (a) the software, source code, and user interface; (b) the design, structure, selection, coordination, arrangement, layout, and visual presentation of our document templates, report formats, and exhibits; (c) all original text, explanatory content, prompts, and instructional materials authored by us; (d) our compilations, datasets, and databases to the extent of their original selection, coordination, and arrangement; (e) our methodologies, scoring systems, processes, and know-how, which we protect as confidential information and trade secrets; and (f) the “Commutation.app” name, logo, and related branding and trade dress (the “Marks”). The Service and these materials are protected by United States copyright, trademark, and trade-secret law and by these Terms.

5.2. What we do not claim. We claim no ownership of: (a) public records and government data (for example, court records, docket entries, corrections data, and statutes), which remain public; (b) facts, which are not subject to copyright; (c) your own content (Section 8); or (d) blank government forms issued by any agency. Where a generated document combines our protected expression, arrangement, and formatting with public facts and your content, our rights extend only to our own contributions.

5.3. Feedback. If you send us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free license to use it without restriction or obligation to you.

6. Your License to Use Generated Documents

6.1. Consumer license. Subject to these Terms and payment of the applicable credit, we grant you a limited, non-exclusive, non-transferable (except as provided in 6.2), worldwide license to use, reproduce, and submit the documents and reports generated for you through the Service (each, a “Generated Document”) for the purpose of preparing, supporting, and pursuing the clemency or related post-conviction matter of the Applicant identified in your account, including sharing them with the Applicant, the Applicant’s family, a retained attorney, and the reviewing authorities.

6.2. Permitted transfers. You may transfer a Generated Document to the Applicant it concerns, or to an attorney representing the Applicant, who may use it under the same license terms.

6.3. Restrictions. Except as expressly allowed in this Section 6 or by law, you may not: (a) resell, sublicense, or commercially redistribute Generated Documents, templates, or reports; (b) use Generated Documents as templates to build a competing product or service; (c) remove, alter, or obscure attribution, branding, or copyright notices (see Section 7); or (d) use the Service to generate materials for persons other than the Applicant(s) associated with your account, unless you are a Professional User operating under Section 7.4.

6.4. What survives. Nothing in this Section limits your ownership of Your Content (Section 8) or your freedom to use the underlying public records and facts from any source.

7. Branding, Attribution, and Copyright Management Information

7.1. Attribution is part of the deal. Generated Documents include attribution to Commutation.app — branding, a “Prepared with Commutation.app” notice, and/or a copyright notice in the form “© [year] Commutation.app” (collectively, “Attribution”). Attribution identifies the origin of the work, and the copyright notices and terms-of-use references it contains constitute copyright management information (“CMI”) within the meaning of 17 U.S.C. § 1202(c), which defines CMI to include, among other things, the title and identifying information of a work, the name of its copyright owner, terms and conditions for use of the work, and identifying numbers or symbols referring to such information.

7.2. You must not remove it. You agree not to intentionally remove, alter, or obscure any Attribution or other CMI from a Generated Document, and not to distribute a Generated Document knowing that its Attribution or CMI has been removed or altered without our authorization. You acknowledge that 17 U.S.C. § 1202(b) prohibits intentionally removing or altering CMI, or distributing works knowing CMI has been removed or altered, where the actor knows or has reasonable grounds to know it will induce, enable, facilitate, or conceal copyright infringement, and that 17 U.S.C. § 1203 provides civil remedies for violations, including statutory damages of not less than $2,500 nor more than $25,000 per violation (with treble damages available for repeat violations within three years). Independent of the statute, removal or alteration of Attribution is a material breach of these Terms.

7.3. Two attribution modes. Attribution appears in one of two modes:

7.4. White-Label / Professional Mode. Professional Users in good standing may present Generated Documents under their own letterhead and branding, provided that: (a) the discreet “Prepared with Commutation.app” footer and © notice remain intact, unmodified, and legible on each Generated Document where the Service places them; (b) the Professional User does not represent Commutation.app’s work as entirely their own original work product in a manner that removes the footer; (c) the Professional User remains fully responsible for independent professional review of every Generated Document before use, as required by their professional obligations; and (d) white-label use does not include the right to use our Marks in the Professional User’s own marketing without our prior written consent. We may require Professional Users to complete a verification step and to agree to supplemental professional terms before enabling White-Label / Professional Mode.

7.5. Trademark. “Commutation.app” and our logos are trademarks of ParaProServices, LLC. Except for the intact Attribution described above, these Terms grant no right to use our Marks.

8. Your Content and Data

8.1. You own your content. You retain ownership of the information, narratives, documents, and other materials you submit to the Service (“Your Content”). You grant us a limited, non-exclusive license to host, process, reproduce, and display Your Content solely to provide and improve the Service for you, consistent with our Privacy Policy.

8.2. Your responsibility for accuracy. Generated Documents are only as good as the information supplied. You are responsible for the truthfulness, accuracy, and completeness of Your Content. Submitting false information to a court, board, or agency can have serious legal consequences for the Applicant.

8.3. Public records. The Service incorporates data from public government sources (for example, court and corrections records). These records are published by the government and are not confidential; however, we make no promise that they are current, complete, or error-free, and you must verify any record that matters to your filing (see Section 10).

9. Acceptable Use

You agree not to:

• violate any applicable law or regulation, or use the Service to further any unlawful purpose;
• misrepresent your identity or your authority to act for an Applicant;
• infringe any person’s intellectual-property, privacy, or other rights;
• upload malicious code, or probe, scan, disrupt, or attempt unauthorized access to the Service or its systems;
• scrape, harvest, bulk-download, or systematically extract data, templates, prompts, or outputs from the Service, or use the Service or its outputs to train, develop, or improve a competing product or machine-learning model;
• resell or share account access, or circumvent the credit system;
• remove or alter Attribution or CMI (Section 7); or
• use the Service to give legal advice to others or otherwise engage in the unauthorized practice of law.

10. AI-Generated Content; Accuracy

10.1. The Service uses artificial-intelligence technology to help draft, organize, and analyze materials. AI-generated content can contain errors, omissions, and inaccuracies, including misstatements of fact and law. It is provided for informational and drafting purposes only.

10.2. You must independently review and verify all Generated Documents — including every factual statement, record citation, date, name, statute, and computation — before signing or filing anything. We strongly recommend review by a licensed attorney.

10.3. Data presented in reports (including sentencing-comparison statistics) is derived from public records as available to us at generation time and may lag, contain source errors, or be incomplete. Where a value cannot be computed, the Service is designed to say so rather than guess, but you remain responsible for verification.

11. No Guarantee of Outcome

Clemency is discretionary. Under Article 6, Section 10 of the Oklahoma Constitution, commutations require a favorable recommendation of the Oklahoma Pardon and Parole Board and a grant by the Governor, each of whom retains full discretion. We make no representation or guarantee of any particular outcome, timeline, recommendation, or result, and no statistic, past result, or statement in the Service is a prediction or promise about any individual case. Similar discretion applies under the laws of other states the Service may support.

12. Privacy

Our collection and use of personal information is described in the Privacy Policy at commutation.app/legal/privacy, which is incorporated into these Terms by reference. Please read it.

13. Third-Party Services

The Service depends on third-party services (for example, payment processing and hosting) and links to or draws on government websites and records. We are not responsible for third-party services or government sources, and their availability may affect the Service.

14. Disclaimer of Warranties

THE SERVICE AND ALL GENERATED DOCUMENTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY GENERATED DOCUMENT WILL BE ACCURATE, COMPLETE, ACCEPTED FOR FILING, OR EFFECTIVE FOR ANY PURPOSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER COMMUTATION.APP NOR ITS OPERATORS, AFFILIATES, OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS; AND (b) OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (i) THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (ii) ONE HUNDRED U.S. DOLLARS ($100). THESE LIMITS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW.

16. Indemnification

You will defend, indemnify, and hold harmless Commutation.app and its operators, affiliates, and personnel from and against any third-party claims, damages, and reasonable expenses (including attorneys’ fees) arising out of or relating to: (a) Your Content; (b) your use of the Service or Generated Documents in violation of these Terms or applicable law; (c) your misrepresentation of your authority to act for an Applicant; or (d) if you are a Professional User, your professional services to your clients. We will promptly notify you of any such claim and may participate in the defense with counsel of our choosing.

17. Suspension and Termination

17.1. You may stop using the Service and close your account at any time.

17.2. We may suspend or terminate your access (with or without notice) if you materially breach these Terms — including removal of Attribution/CMI, abuse of the credit system, or unlawful use — or where reasonably necessary to protect the Service, other users, or third parties. Where practicable, we will give notice and an opportunity to cure breaches that are curable.

17.3. Upon termination: your license under Section 6 to newly generatedocuments ends; Generated Documents already delivered for an Applicant’s matter remain licensed under Section 6 (with Attribution intact); and Sections 5, 7, 8.1 (license tail for backups), 14–16, 18, and 20 survive.

18. Governing Law; Dispute Resolution; Arbitration

18.1. Governing law. These Terms and any dispute arising out of them or the Service are governed by the laws of the State of Oklahoma and applicable United States federal law, without regard to conflict-of-laws rules.

18.2. Informal resolution first. Before starting an arbitration or filing a claim, you agree to contact us through our contact form and give us thirty (30) days to try to resolve the dispute informally.

18.3. Binding individual arbitration. Except for the claims described in Section 18.6, you and Commutation.app agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved under Section 18.2 will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, rather than in court. The arbitration will be conducted by a single arbitrator, seated in the State of Oklahoma (or by remote or telephonic proceedings where the AAA rules permit), and judgment on the award may be entered in any court of competent jurisdiction. The arbitrator has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, or formation of this arbitration agreement. By agreeing to arbitration, you and Commutation.app each waive the right to a trial by jury and the right to proceed in court, except as provided in this Section 18.

18.4. Class-action and representative-action waiver. You and Commutation.app agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, private-attorney-general, or representative proceeding. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding. The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim.

18.5. Your right to opt out. You may opt out of the arbitration agreement and class-action waiver (Sections 18.3–18.4) by submitting written notice through our contact form within thirty (30) days after you first accept these Terms. Your notice must include your name, the email associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other part of these Terms or your use of the Service. If you opt out, disputes will be resolved in the courts identified in Section 18.8.

18.6. Exceptions.This Section 18 does not require arbitration of: (a) an individual claim brought in a small-claims court, so long as it remains an individual claim in that court; or (b) a claim seeking injunctive or other equitable relief to stop the actual or threatened infringement, misappropriation, or violation of a party’s intellectual-property rights (including the Attribution and CMI provisions of Section 7), which either party may bring in the courts identified in Section 18.8.

18.7. Severability of this Section. If the class-action and representative-action waiver in Section 18.4 is found unenforceable as to a particular claim or request for relief, that claim or request will be severed and decided by a court identified in Section 18.8, while all other claims proceed in arbitration. If any other provision of this Section 18 is found unenforceable, it will be severed and the remainder of this Section will continue to apply.

18.8. Venue for court proceedings. For any claim not subject to arbitration, or if the arbitration agreement is held not to apply, you and Commutation.app consent to the exclusive jurisdiction and venue of the state and federal courts located in the State of Oklahoma, and each party consents to personal jurisdiction there.

19. Changes to These Terms

We may modify these Terms from time to time. For material changes we will post the updated Terms with a new “Last Updated” date and provide reasonable advance notice (for example, by email or in-product notice). Changes apply prospectively; your continued use of the Service after the effective date of the changes constitutes acceptance. If you do not agree to a change, stop using the Service; credits already purchased remain governed by Section 4.

20. General

20.1. Entire agreement. These Terms, the Privacy Policy, and any purchase-page terms for a specific product are the entire agreement between you and us about the Service and supersede prior agreements on that subject.

20.2. Severability. If any provision is held unenforceable, it will be enforced to the maximum extent permitted and the remainder will remain in effect.

20.3. No waiver. Failure to enforce a provision is not a waiver of it.

20.4. Assignment. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, reorganization, or sale of assets, or to an affiliate.

20.5. Force majeure. We are not liable for delay or failure caused by events beyond our reasonable control.

20.6. Notices. We may provide notices via the Service or the email on your account. Legal notices to us go to the contact in Section 21.

21. Contact

• Support and billing: Our contact form
• Legal and security notices: Our contact form